Major concerns for any client raising a support request is

A. The issue should not affect my data
B. The issue should be resolved immediately so that my productivity is not suffered.
C. Resolving this issue should not raise any other issue.

Our experts at our support desk know your concerns and make sure that issue solving doesnot effect your organization in any form.

1. In such a way that there is no Data loss. They make sure that all the precautions are taken. The issue is replicated on the test environment and resolved.
2. Proper backups are taken before applying any patch on the production systems.
3. Proper testing is done to make sure that your data is intact.
4. Consider every issue a P1 issue (requires immediate attention).
5. Once the patch has been applied on the production system, testing team check the complete system instead of checking just the module where issue has occurred.
6. Each issue is recorded with its remedial action. These issues are further interrogated and corrected in next set of updates.

The objective of cmmsPRO has been to deliver best of the breed solutions to its clients and our philosophy of support excellence helps us creating better solutions each time.

Mail us at: support@cmmspro.com